Refund policy

At Plane Apparel Co, each item is made to order with care and precision, which means we do not accept returns or exchanges for reasons such as size, color preference, or change of mind. This allows us to maintain quality control and reduce unnecessary waste.

However, your satisfaction is important to us. If your item arrives damaged or defective, please contact us at info@planeapparelco.com within 7 days of delivery with a clear photo and description of the issue. We’ll be happy to make it right by offering a replacement or refund. 

Thank you for supporting our made-to-order process and small business values.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@planeapparelco.com